Frequently asked questions, important information and customer support.
We typically answer within 24h.
Address: 430 – 434 Route de Longwy L-1940 Luxembourg
Sightseeing.lu, created in 2019 and part of the SLG group, has quickly positioned itself as the quickly positioned itself as the leading online booking platform for activities in the country. Both locals and tourists can buy tickets, city tours, etc., in a few clicks. city tours, etc., with just a few clicks. In addition, a wide range of gastronomic, cultural cultural, sporting and festive activities are offered.
Via the website you will find all the information you need, and you can book your tour or activity with only a few clicks online and the ticket will be sent to your mailbox. There are a few activities which require you to download the app sightseeing.lu to retrieve the tour content on your phone, meaning the route, audio and text content. In other words, the app is used as a scanning tool, to scan the QR code of the activity you purchased online to get access to its content.
Sightseeing.lu plays a significant role for tourism in Luxembourg. We have been offering tours, namely Hop On Hop Off City Line and City train tours for nearly 20 years! However, we now have much more to offer than those classic sightseeing tours. We extended our product range with a focus on tours with audio guide, bike tours, day tours and walking tours. This way you can choose whether you want to use your smartphone as guide, or if you prefer a live guide to show you around. Make sure to check our website frequently as we are constantly adding new activities.
Your booking will either be fully refundable, partially refundable or non-refundable depending on the supplier’s policy.
All cancelable bookings will display a deadline for cancellation on the product page.
If the supplier cancels your booking, please contact us directly on firstname.lastname@example.org to receive a full refund.
Please double check that you’ve entered your details correctly and try again.
If your purchase still can’t be completed, please try a different payment method or contact your bank.
Feel free to email us on email@example.com if you have any questions about making a payment with Moyocci.
Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times. Also, refunds within Luxembourg will be faster than abroad.
Please contact us on firstname.lastname@example.org if you have any questions regarding refunds.
It is also possible to pay on arrival, but we prefer the payment process to be done on our website sightseeing.lu to avoid any problems or queues at the starting point.
For most of our products, the location of the meeting point can be found in the product description. It will also appear on the booking confirmation.
You can only change the meeting point in case of privatisation. Otherwise, it is not possible.
Please contact our team directly on email@example.com and we’ll send you a new confirmation by email.
Any damage to the equipment during service will be charged. The damage to the interior equipment or other damage inflicted on the vehicle, or other vehicles involved will be the responsibility of the person who made the booking, the latter accepting responsibility for himself and the entire group previously formed.
In case of extra cleaning of the vehicle (e. g. due to voluntary spraying of liquid, vomiting …) a fee of €300.00 will apply.
All our self-guided tours can be booked throughout the whole year. All you need is a smartphone and to download our app sightseeing.lu. Examples of such self-guided tours are our walking tours and bike tours (those with your own bike). On the other hand, there are activities which depend on the weather situation, such as the Hop On Hop Off or City Train. We keep our calendar up-to-date, therefore we recommend you to simply check it to make sure we’re operating on the date you’re interested in booking a tour.
Given the special circumstances, you’ll get a 100 % refund if you cancel 24 hours (or more) prior to the tour/activity date. In case you decide to cancel your booking less than 24 hours in advance, there will be no refund at all.
Send an email: firstname.lastname@example.org
Call us: +352 266 51-2200
First, we want to clarify a few things to avoid confusion among you guys. For those of you who know us already from the past: nothing has changed for our traditional tours such as the Hop On Hop Off tours or the Pétrusse Express (little City train). You can book your tickets for those tours online as usual, without the need to download our new app. You will then receive your tickets via e-mail. However, for our new activities, such as the walking or bike tours, you will need the app to validate your ticket and to access the contents of the bought activity. Let’s take an example. If you buy one of our self-guided bike tours, you will be sent a booking confirmation via email which contains a unique QR code. What you need to do next, is download the sightseeing.lu app in the App Store or Google Play Store, depending on whether your phone uses iOS or Android. When you open the app, scan the QR code from your booking confirmation and the content of the bike tour will appear on your phone screen. You will now have access to the route, including a GPS-localized map, audio to listen to with your headphones and texts explaining the points of interest that you will discover during the tour. Now you might ask yourself the question “how do I know whether I bought an activity which requires the app” – well, the answer to that is very simple. Each so-called “in-app product” will be marked as such. Each product page on the website sightseeing.lu will contain information as to the type of product you’re dealing with. In case you are in doubt, don’t hesitate to contact us. We’re always happy to help!
In the section “Why/when do I need to download the APP sightseeing.lu?” we mentioned a QR code that you receive by email after having booked a tour or activity. In addition to the QR code, the ticket also contains login credentials. Why? Well, in case you booked the tour/activity with your phone, meaning that you’ve got your ticket on your phone as well, it will be impossible to scan the QR code with your phone. In this case, you can copy and paste the login credentials written on your ticket to the dedicated fields inside the app and you’ll get access to the contents.
When you download our app sightseeing.lu in the App Store or Google Play Store, you will be asked to choose between the full and the light version. Please note that both versions don’t require any payment. The download is for free. The only difference is that, while you can use the “light” version ONLY when you are online (assuming that you are connected to the internet), the “full” version allows you to use the content of the app even when you are offline. As soon as you’ve downloaded your bought activity inside the app, the “full” version will allow you to access audio, images, and text even when you’re offline.
We kindly ask you to visit the website of the Luxembourgish government to inform yourself about the current restrictions before planning your trip to Luxembourg. You can find all the information regarding this topic via the following link:
Travel Regulations Luxembourg
The pinpoint represents a key feature of our logo. We use it on the product cards to mark our personal recommendations and bestsellers. So, those products that are marked with a pinpoint are either recommendations by sightseeing.lu, or the most popular activities among travelers in Luxembourg.
Yes of course. We use the country’s flag to show you in what languages the specific activity or tour is available. Those flags are 1) on the product/preview cards and 2) on each activity page on this website. The content that will be available in those languages is either the audio guide in our vehicles or the content referring to the points of interest in our app.
The Hop On Hop Off stops look like normal bus stops. Besides, the Hop On Hop Off stops are marked as such and can be easily recognized.
For our Hop On Hop Off tours, and for the City Train, you can find a group tickets in the booking widget.
You can ask for a discount in case you are traveling in a group of min. 10 people. Please send us your request including your name, phone number, number of participants, and date & time to email@example.com.
Please make a request at firstname.lastname@example.org.
All our Hop On Hop Off buses have free Wi-Fi.
No. The 48-hour ticket is valid for 48 consecutive hours from the first validation. This concerns e.g. all our combination tickets with the museums of the city of Luxembourg. Please note that the 48-hour validity applies only to the entrance ticket for the 7 museums. The ticket for the Hop On Hop Off on the other hand has a validity of only 24 hours, and for the City Train the ticket is valid for a single trip.
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